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PolicyReturn & Refund Policy
When packaging products, we will conduct a final product inspection before shipment. However, in the event of defective products or receiving products that are different from the ones you ordered, we will notify you as follows. Please check the preventive measures for loss. Products and returns/exchanges, then contact us via email（ [email protected] ）.
Regarding lost items
Due to a large number of orders during major or limited time promotions, there may be a shortage of stock. In addition, due to the manufacturer’s situation, the product you ordered may be out of stock, sold out, or discontinued without prior notice.
In this situation, we will promptly notify the customer.
*For products without defects, returns are not accepted even if the product is not in use.
③ If you request an exchange due to product defects or other reasons for which we are responsible, we will accept the exchange in accordance with the following “Return Policy”.
④ When exchanging goods, please make sure to contact our store in advance and follow the instructions to return them.
Regarding returns
① Conditions for accepting returns
1) Please contact our store within 7 days (including Saturdays, Sundays, and holidays) from the date of shipment.
2) If the product is in the following state
This product has not been used or comes with a price tag or other additional labels.
*Please note that we do not accept returns of products that have been repaired, cleaned, or sanitized, or products with odors, stains, or scratches left by customers.
3) We do not accept returns or exchanges for customer convenience.
4) For non defective products, returns are not accepted even if the product is not in use.
Dress, Underwear, Underwear
5) Other
We cannot accept returns or exchanges in the following situations.
*Regarding the thread ends on the product, if no holes are formed when pulled, then there is no problem with the product itself. Therefore, please use scissors to cut off the thread ends and use them as they are.
*This product is a mass-produced product. If it is easy to wear, it means that there is no problem with the product itself. Please use it directly.
*Regarding the buttonhole of the product, the hole of the buttonhole made in China is blocked, so please cut off the remaining wire from the back of the buttonhole.
*If the product itself has no problems due to its characteristics, such as pilling or odor, it is not considered a defective product.
*Due to differences in shooting and computer screen display environments, product colors may vary. Generally speaking, we do not accept exchanges or returns due to reasons such as’ this is not what I expected ‘or’ the color is different from what you see on the monitor ‘.
*Depending on the transportation conditions, there may be wrinkles or stains. If there are no issues with the product itself, we do not accept returns or exchanges.
② Return procedures
When returning, please make sure to contact our store in advance and follow the instructions to return the item.
Please note that if you return the item without contacting us in advance, we will not be able to receive it.
For return/exchange procedures, please refer to the following information.
1) Please contact us via email（ [email protected] ）.
2) Please indicate your order information, the reason for requesting a return/exchange, and any issues in the email.
*If you provide us with your order number, the product number you want to return or exchange, and your phone number, we will be able to respond quickly.
3) If there are defective products, please provide an overview of the returned products and images (photographic evidence) of the defective area as attachments.
*If the size is not suitable, please provide your measurement photos (showing the measurement numbers).
4) After checking your email, we will reply within 2-3 business days.
5) After we approve the return, we will send you a return form via email.
6) After your return is approved, please remember to fill in the item you want to return (order number, product number, quantity, reason) on the form and attach it together with the returned product. Please contact customer service and return the item.
Regarding the shipping cost for returns and exchanges
① Return shipping fee:
If the product has defects or deficiencies due to our reasons, we will accept returns or exchanges.
If the product has no defects, the return shipping cost will be borne by the buyer.
If you have any other questions, please contact our consultation center.
② Exchange shipping fee:
If the product has no defects, the buyer will be responsible for the shipping cost of the replacement.
If there are initial defects or damages during transportation, we will be responsible for the cost of transporting the product again.